WorkLife’s team members identify our greatest strengths as: A shared understanding and deep commitment to our mission, company goals and core values; a willingness to pivot and change when things aren’t working; transparent and honest communication; and a culture that supports individual growth.

About WorkLife Partnership

Since it was founded in 2009, WorkLife Partnership has partnered with 90+ companies across the U.S. to help over 12,000 employees overcome challenges to work and life stability. We are a Denver, CO-based social enterprise dedicated to creating socially sustainable communities and thriving workplaces. We are Brave,

Enthusiastically Entrepreneurial Connectors who seek to Cultivate Potential in ourselves and others.

Our Core Values

• Brave 

• Cultivating Potential 

• Calm Resilience

• Connection

• Enthusiastically Entrepreneurial 

• Data Storytellers

Job Summary

The Operations Coordinator will report to the Director of Operations to maintain optimal efficiency in WorkLife business operations. The Operations Coordinator is expected to respond promptly and thoroughly to internal and external requests, dig into the details, and provide superior communication and follow up. They will know

who to bring into decision-making and be proactive in seeking resources to solve organizational challenges and achieve short- and long-term goals.

The ideal candidate will be hyper-organized and enjoy the challenge of being in a fast-paced environment, handling multiple high priority tasks and have a demonstrated ability to do these things accurately and efficiently. If you love making lists and systematically completing everything on them, derive satisfaction from

helping others do their jobs more effectively and enjoy a mix of routine tasks with new challenges, then this may be the position for you.

Key Responsibilities

Operational Support

• Assist Operations Director in ongoing projects

• Research optimization and organization methods for file management and tech stack

• Ensure Confidentiality/NDAs are signed by any third party (contract) service providers

• Manage phone system; ensure call routing is optimized so clients can connect to services quickly and easily; monitor for problems; collaborate with phone system provider to resolve issues and optimize system use

• Grant prospect research

Staff Support/Onboarding

• Assist with new employee onboarding by establishing access to organizational technology, coordinating shipment of physical supplies to remote employees, providing overview of organizational tools & technology

Procurement

• Procure services in support of Supportive Service program

• Research best solutions to procuring supplies, equipment and technology in support of staff efficiency

• Actively look for ways to increase efficiency and reduce expense in how WorkLife functions

• Support staff registrations for conferences, workshops and events

Office and Infrastructure Oversight

• Primary liaison with Property Management/Landlord around office needs

• Primary liaison for IT support including some software system administration, basic tech troubleshooting, and appropriate and timely hand-off of tech/IT issues to WorkLife’s IT support partner

• Assist in tracking and understanding tech issues that interrupt WorkLife’s service delivery process; seek resolution to problems via the appropriate channels (e.g. Salesforce Admin, web developer, etc.)

• External Communications

• Answer inbound calls to local and 888 numbers; routes calls to appropriate contact

• As directed, manages general email boxes and ensures correspondence is routed appropriately Performs other duties and supports other projects as assigned.

• Preferred Experience/Expertise with the following tools & technologies (or similar) preferred

  • Google Drive (Sheets, Docs, Forms)

  • DropBox

  • Salesforce

  • Slack

  • Ring Central (cloud-based telecom)

Required Timeframe

• Interns must be able to participate for a minnimum of 5 months

Required Competencies

• Agility. Be able to meet challenges flexibly and openly; able to shift with changing business priorities and dynamics and deal calmly with ambiguity

• Discreet. Respects access to confidential and sensitive information and manages this access with the utmost of professionalism

• Service-oriented. Eager to support the organization, that is, the people who comprise it as well as its customers, to ensure optimal success

• Communication. Ability to identify and rectify communication gaps; confident and clear in communicating across all levels within the organization as well as with clients and customers via the full range of formats (in person, phone, email, text, video conference)

• Solution-oriented. Understands the implications of new information for both current and future problem-solving. Actively seeks cross-functional solutions to operational challenges

• Planning and forecasting: Ability to use data available (both internal and external) to predict future outcomes

• Technologically oriented: Understands the significance technology will play scaling and expanding our work; can and will champion technology to achieve efficiencies.

• Commitment to cultural humility and equity. Strives to identify internal and organizational biases and implement actionable steps toward diversity, inclusion, and equity. Helps shape team norms that create a safe, welcome space for all.

WorkLife Partnership values the lived and learned experience of all candidates and is committed to creating a diverse and inclusive workforce. We encourage qualified candidates with all different experiences and backgrounds to apply.