Position

A Satellite Network Operations Technician will provide Tier 1/2 operations support for a global satellite/terrestrial IP network infrastructure. As an integral part of our team, the Satellite Network Operations Technician responsibilities include shift work, including some nights, weekends, and holidays.

Primary Responsibilities

• Configure, operate, and maintain RF systems including: iDirect Hubs and modems, UP/Downconverters, BUCs, LNBs, HPAs, and supporting infrastructure.

• Resolve customer issues related to satellite transmission; support complex system installations and startup at customer sites.

• Monitor satellite transponder configurations and performance, in real-time, and report conditions and irregularities to the team lead.

• Open and track trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.

• Analyze and resolve end user hardware and software issues in a timely and accurate manner; providing end user training as required.

• Perform basic IP Networking tasks, including configuration, installation, and troubleshooting of layer 2 and 3 devices.

• Coordinate staging, migrations, and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.

• Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions.

• Perform basic system administration tasks.

• Ability and willingness to work in a scheduled 24x7 environment including nights, weekends, and holidays.

Additional Responsibilities

• Other duties as assigned.

• Travel is not projected for this position but may occur occasionally – less then 10% domestic.

• This position has no supervisory requirements.

Education and Knowledge

• Two-year college degree or equivalent work experience in electronics, computer science, information systems, or related technical field.

• Current A+, Net+, SEC+ desired.

Experience

• Understanding of IP and RF troubleshooting procedures.

• Thorough understanding of Radio Frequency theory and operations.

• Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN and LAN technologies is preferred.

Talents

• Excellent English verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Must be self-motivated, dynamic, creative team player.

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks and to seek assistance when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.

• Ability to work independently, and collaboratively in a team environment.

Benefits (If hired after internship)

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Account

• Short- and Long-Term Disability

• Life Insurance

• PTO

• 10 Paid Holidays

• 401k with Matching