At Invisible AI, we are building the future of computer vision. Today, our core focus is on developing an end-to-end platform that can digitize manufacturing operations. We deploy edge AI cameras to digitize all steps of manual assembly work which helps people-driven manufacturing be accurate, reliable, and safe. Coming from the world of self-driving cars, the founders of Invisible AI have years of experience in building and deploying large-scale AI & Machine Learning pipelines. Join us and help build a company that will deliver the endless possibilities of computer vision to real-world customers!

As a Field Support Engineer at Invisible AI, you will be responsible for providing onsite support services for the installation and implementation of our cameras in manufacturing facilities. You will be responsible for project planning, coordinating travel schedules for multiple customers, identifying needs, tracking progress, and reporting outcomes. Additionally, you will provide leadership and guidance to maintenance crews, contractors, and project support personnel throughout the deployment process. Maintaining open lines of communication internally and with our customers will be crucial for success in this role.

Responsibilities

• Provide onsite support for the installation, implementation, and maintenance of Invisible AI camera systems at manufacturing facilities.

• Develop and execute project plans, including travel scheduling, needs identification, and reporting across multiple customers.

• Contribute to standard operating procedures, system audits, and documentation.

• Conduct thorough quality checks and approve operational integrity of existing installations.

• Train customers on system usage during deployments, ensuring they maximize ROI through understanding tracked metrics.

• Lead and guide maintenance crews, contractors, and project support personnel during deployments.

• Maintain clear communication with customer support leadership and customers to address needs and feedback effectively.

Requirements

• 5+ years of related experience, preferably in the Automotive or Camera/Vision Systems Industry

• Strong leadership and team management abilities with excellent written and verbal communication skills.

• Demonstrated project management experience, capable of managing complex deployments and cross-functional teams.

• 60% Domestic and International travel is required, with flexibility to work overtime,on-call and weekends, as needed.

• Experience in Lean Manufacturing and/or Industrial Engineering is a plus.

• Experience in PLC setup and/or programming is a plus.

• Proficiency/Fluency in Spanish is a plus, but not required

• A Bachelor's Degree in a relevant field or on the job experience is desired.

Benefits if hired after intternship: 

• Medical

• Dental, Vision

• 401k

• Equity

• Unlimited PTO

• Fully remote work