Job Purpose

At gWorks, the Implementation Specialist Intern is an integral role designed to assist in guiding clients through the adoption and effective utilization of our software. This internship is aimed at ensuring clients’ successful onboarding and configuring software based on gWorks' best practices and client-specific policies. Our solutions include but are not limited to Accounting and General Ledger, Accounts Payable, Bank Reconciliation, Payroll, Utility Billing, and Citizen Engagement.

Key Responsibilities

• Client Onboarding: Assist in guiding clients through the initial implementation and adoption of gWorks software under the supervision of senior staff.

• Software Configuration: Help configure software in alignment with gWorks’ best practices and client policies.

• Client Engagement: Support proactive engagement and coaching of clients through regular, focused interactions.

• Data Analysis and Reporting: Assist in gathering and providing client data and insights to the Client Success team, supporting client satisfaction and software utilization.

• Continuous Improvement: Monitor client progress during onboarding, identifying areas for improvement in onboarding processes and software functionalities.

• Collaboration: Work closely with various teams within gWorks as part of our Operations team.

Essential Skills

• Interest in municipal front office or municipal Human Resources functions is preferred.

• Currently pursuing a degree in business, IT, or a related field.

• Basic understanding of software and technology, particularly SaaS.

• Strong communication and teamwork abilities.

• Demonstrated ability to balance commitment, responsibility, and accountability.

Qualifications

• Currently enrolled in a college or university program related to business, IT, or a similar field.

• Ability to work independently and as part of a team.

• Eagerness to learn and apply new skills in a real-world setting.

• Proficiency in Microsoft Office products and online business tools.

Work Environment

At gWorks, we embrace a flexible approach to work arrangements. While we predominantly operate with a remote workforce, our approach is tailored based on location

• For Remote Candidates: We fully support remote work and are committed to providing an environment where you can excel from any US location.

• For Omaha-Based Candidates: If you reside in the Omaha area, we have a hybrid work model in place. We value the balance between remote work and in-person collaboration. Therefore, unless there are legitimate health-related concerns, we expect Omaha-based team members to work from our office two days a week. This blend of remote and in-person work is designed to foster teamwork and a strong company culture while also providing the flexibility and benefits of remote work.

Career Development Opportunities

• Opportunities for career advancement within gWorks, potentially progressing to full-time roles such as Implementation Specialist, Client Success Representative, or other positions.