Position

The Documentation Specialist Intern in Technical Writing and Client Communications is crucial for creating, maintaining, and refining documentation that bridges our technical solutions with client-facing communications. This role suits individuals who are detail-oriented and possess a strong capability to translate complex technical information into clear, client-friendly language. As an intern, you'll gain hands-on experience in both the technical aspects of our products and the communication strategies that make these technologies accessible and appealing to our clients.

Skills required

• Exceptional writing and editing skills with a keen eye for detail.

• Ability to understand complex technical data and translate it into engaging, easy-to-understand content for clients.

• Strong communication and interpersonal skills, with the ability to interactn effectively across technical teams and marketing departments.

• Robust organizational skills, capable of managing multiple projects and deadlines simultaneously.

Primary Responsibilities

Documentation Development 

Create and update clear, accurate documentation for both technical and non-technical audiences. This includes technical guides, product manuals, FAQs, and marketing collateral that align with client needs and marketing strategies.

Collaboration

Work closely with product managers, engineers, and the marketing team to ensure documentation meets both technical specifications and marketing objectives. Collect and integrate input from technical teams to craft content that resonates with clients.

Content Management

Manage and curate content within an internal documentation library, ensuring all materials are current, well-organized, and easily accessible.

Quality Assurance 

Regularly review and refine documentation to maintain high standards of quality and effectiveness. Ensure all documents are free from errors and updated according to product developments and client feedback.

Client Communication

Develop client communications that effectively convey the value and functionality of our products. Tailor content to support marketing campaigns, product launches, and client engagement initiatives.

Stakeholder Communication

Keep all relevant stakeholders informed about the latest documentation and communication strategies. Address specific inquiries and requests from team members and clients.

Feedback Incorporation

Actively seek and incorporate feedback from clients and internal teams to continually improve the  documentation and communication processes.

Qualifications

• Pursuing or holding a Bachelor’s degree in Technical Writing, Communications, Marketing, or a related field is preferred.

• Strong interest in technology and its applications in business.

• Excellent written and verbal communication skills, capable of explaining complex systems in an accessible manner.

• Proficiency in creating graphical representations of data and processes (e.g., infographics, process diagrams).

• Eagerness to learn about marketing strategies and communication tools.

• Experience with digital communication platforms and content management systems is highly desirable.

Physical demands

• Fast-paced, deadline-driven environment.

• Requires excellent time management and self-directed work habits.

• Interaction with multiple teams across the business.

Benefits (If hired after internship)

Join gWorks as a Documentation Specialist Intern in Technical Writing and Client Communications, and you'll be part of an innovative team dedicated to transforming how technology is understood and appreciated by clients. We offer a nurturing environment that fosters professional growth and learning, positioning you for a successful career in technical communications and marketing.