Position

The Documentation Specialist Intern is pivotal in creating, maintaining, and updating all product-related documentation within the Product Management department. This role is perfect for individuals who are detail-oriented, eager to learn complex product features and possess the capacity to communicate effectively across various teams. By starting as an intern in this role, you will gain exposure to diverse areas of the business, becoming a product and process expert through the detailed documentation of internal procedures and protocols.

Skills required

• Strong writing and editing skills with attention to detail.

• Ability to understand and document complex product features and

• technical specifications.

• Excellent communication and interpersonal skills, with the ability to

• collaborate effectively across diverse teams.

• Strong organizational skills and the ability to manage multiple projects simultaneously.

Primary Responsibilities

• Documentation Development: Extract and synthesize essential information to create clear and detailed documentation for all product offerings. Documentation includes detailed descriptions of features, business rules, frequently asked questions, product dependencies, user manuals, installation guides, and release notes. Ensure technical accuracy and accessibility for all target audiences. Develop and maintain standardized documentation templates and guidelines to ensure consistency across all documentation.

• Collaboration: Work closely with product owners, engineers, operations, and marketing teams to ensure that documentation aligns with product specifications and user requirements. Gather information from development teams to produce accurate content.

• Content Management: Maintain an internal documentation library, ensuring all materials are up-to-date and easily accessible to staff.

• Implement documentation strategies and tools for better content management and retrieval.

• Quality Assurance: Review and revise documentation to maintain high quality and consistency standards. Ensure all documents are free from errors and are updated according to product changes and feedback.

• Training Support: Assist in the development of training materials and user guides that facilitate the onboarding of new users and the continuous education of existing users on new features.

• Stakeholder Communication: Regularly update all relevant stakeholders on the availability of new and revised documentation. Address specific documentation inquiries and requests from team members.

• Feedback Incorporation: Actively seek and incorporate feedback from product users and internal teams to improve the documentation process and outputs.

Qualifications

• Bachelor’s degree in Technical Writing, English, Communications, or a related field is preferred, but not required.

• Exposure to or interest in learning about the software development process and Agile methodologies.

• Excellent written and verbal communication skills with the ability to explain complex information clearly and concisely.

• Interest in creating graphical representations of data and processes (e.g., flowcharts, diagrams).

• Eagerness to learn about product management software and tools.

• Experience using Jira, Confluence, advanced searching, or querying other technical documentation software is a plus.

Physical demands

● Fast-paced, deadline-driven environment.

● Requires excellent time management and self-directed work habits.

● Interaction with multiple teams across the business.

Benefits (If hired after internship)

● Join gWorks as a Documentation Specialist Intern, and you'll be part of a dynamic team committed to innovation and quality. We offer a supportive and collaborative environment that fosters professional growth and learning, preparing you for a successful career in product management and beyond.